FREQUENTLY ASKED QUESTIONS

What to know before ordering

Our team of professionals can make vegan cakes, cookies, cupcakes, cake pops, and more!  Please read the information provided below for additional information about our shop and treats.

 

CUSTOM CAKES AND TREATS

As of January 1, 2022, we are no longer offering custom cakes or custom treats (such as sugar cookies, cake balls, cupcakes, etc.) as an option on our menu. However, you can still choose from one of our select designs, which are beautifully crafted to make any occasion special. Browse our cake menu and visit our store to ORDER ONLINE.

ORDER TIME FRAME

Cake orders need to be finalized and deposits paid at least 2 business days in advance. Holidays and weekends book up quickly. We recommend placing your order as far in advance as possible. 

CANCELLATIONS

A notice of at least 2 business days is required for order cancellations. 

FORGOT TO PICK UP YOUR ORDER?

Our cakes and pastries are made-to-order with a lot of care and attention. Therefore, a no-call, no-show order will still be fully charged and cannot be replaced after the order date. Please make arrangements to pick up your cake within our store business hours as our staff will not be available after hours.

NEED A GLUTEN-FREE CAKE?

We can bake any cake to be gluten-free with the exception of the Cookie Butter flavor.

CAKE FLAVORS

To view our cake flavors, please visit our CAKE MENU.

ALLERGIES

Our facility is entirely egg-free, dairy-free, animal bi-product free. Please be aware that our facility prepares foods and uses ingredients in our products that may contain wheat, peanuts, tree nuts, soy, corn, seeds, and other allergens. We do not recommend our products if you have a food allergy.

RETURN POLICY

We are responsible for preparation and delivery of product as discussed with customer and changes to products after pick-up/ delivery is not our liability. No refunds/ exchanges/ returns on edible food products.

BOOKED / CLOSED DATES

The following dates are not available for reservations: